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FAQ's

FAQ's

How many cards in a pack? (TRADE ONLY)

All cards supplied to Trade customers are sold in packs of 6, unless otherwise stated.

What are the payment options?

We accept most major credit/debit cards that are UK registered.

Please click here to see the full payment options. 

What is a security code?

The Security Code (or CVV2 number) on your credit/debit card is a security measure we require for all transactions.

Since a CVV2 number is listed on your card, but is not stored anywhere else, the only way to know the correct CVV2 number is to physically have possession of the card itself.

Most credit/debit cards have the three digit CVV2 number on the back of the card, after the card number in the signature strip.

Do I need to create an account before I can purchase?

Yes you need an account to make purchases. Registering is easy, all we require is a username, password and some basic details to get started. Alternatively you can login with your facebook account.

What are the benefits of creating an account?

Once entered, your details will be stored in your account and you will not have to re enter them again for your next order.

How do I track my order?

For orders sent via Royal Mail First Class, tracking information is not available. If you would like the item sent via Royal Mail Recorded or Royal Mail Special Delivery, this can be done at added cost. These items would then be trackable via Royal Mail.

Orders sent via Courier will be trackable. Once your order has been dispatched you'll be sent an email confirming that your products are on route. This email will contain a link directing you to the carriers website, where you can track your order.

You can also view this code in your account by clicking on the orders tab and selecting the specific order.

What deliveries options do you offer?

Please click on the Postage / Delivery link at the bottom of the page for details.