To return one or more items please:
- Package using the original bag or box your goods were sent in, if possible. If the bag or box is damaged please use a suitable alternative bag or box.
- Complete the 'reasons for return' section of the returns form included with your original delivery.
- Put the items you want to return and the completed form in the bag or box.
- Reseal the bag or box.
Peel off the pre-printed returns label included in your package and stick it on the finished bag or box. You can also download a copy of the returns label and print it out.
Return items free of charge via your local post office.
Please ensure you ask for a certificate of postage. Keep the certificate safe as it is your proof of postage.
When we receive your returned items we will confirm receipt by email to you.
We will credit your credit / debit card or E-Store credit as soon as your return has been checked and found to be in order. We will credit you by reversing your original transaction.
Items bought from the E-Store cannot be returned to stores.
Heavier items that weigh over 5Kg are not covered by the pre printed label provided. When returning heavier items such as luggage, or for any queries regarding weight of returns please call our customer service team on 08450 722522 to arrange for this to be collected from you free of charge. Collections are between Monday to Friday and will be collected between 9am to 6pm.